Collection: MADE TO ORDER

It means I don't make your piece until you order it! 🧵

You'll choose your AL size and then, depending on the piece, you might also be able to choose things like length, neckline, cuffs, tassel colours, trims and other lovely bits.

The options available are shown on each product page — once you've ordered, I'll make that combination especially for you.

Please allow 10–14 working days for dispatch.

I'll always try to get it out sooner where I can, but it's just me making everything and I'd much rather give myself enough time to make your piece properly than rush it!

This is the time for me to make and dispatch your order, so you'll also need to allow a little time for Royal Mail to get it to you.

MTO uses the normal AL size range, so have a look at the size guide before ordering.

If you're between sizes or just not sure, PLEASE ask before ordering! Send me your measurements and I'll try to help you choose the best size.

Don't panic 😂

You have 48 hours from placing your order to email me if you've chosen the wrong size or option, want to change something or need to cancel.

It doesn't matter if I don't reply within those 48 hours — I'll go by the time you sent your email.

If it's something simple like “I ordered L but meant XL”, I can normally change it and carry on.

If you're not sure what you need, I'll pause your order while we work it out.

You can always ask!

After 48 hours your piece may already be going into production, so I can't promise I'll be able to change or cancel it.

If I haven't started it yet and it's something I can easily sort, I'll always try my best. 🩷

Because I'm making your piece using the size and custom options you've chosen, I don't normally accept change-of-mind returns or exchanges on MTO once the 48-hour period has passed.

So PLEASE check your size and all those lovely options before ordering.

If I've made something incorrectly, it doesn't match what you ordered or there's a genuine fault, that's completely different — email me and I'll sort it.

At the moment, I'm keeping MTO to the options shown on each product page.

It helps me keep everything manageable and means I know I can actually make what I've promised within the turnaround time!

I'll normally send everything together once your MTO is ready.

So if you've added a Heidi Hack or Ready to Wear piece to the same order, please work to the MTO turnaround of 10–14 working days.