💫 Pop-Up Shop – Online FAQ & T&Cs

We aim to dispatch all pop-up orders within one week of purchase. You’ll get a confirmation email as soon as your parcel is on the way.

This is part of our 10-year pop-up send-off, so prices reflect a few things:

– These are one-off or archived pieces

– Some have been displayed or tried on during the pop-up

– We’re no longer in full studio conditions

Rather than let anything go to waste, we’ve priced everything fairly to give each piece a proper home — while being transparent about the journey it’s been on.

At the moment, we don’t have any active discount codes or offers running. The prices shown are the final prices.

As the studio is now closing, all items are final sale — we’re no longer able to process returns or exchanges.

However, if you’ve just placed your order and change your mind, you’ve got a 24-hour window to email us before we pick and pack. We’ll do our best to help if you get in touch in time.

Thanks for understanding — and for being part of this final chapter with us. 💛

Absolutely. Some of our pop-up items were one-offs or samples, so info might be limited.

Feel free to DM us on Instagram for the quickest reply, or email us at studio@aesthetic-laundry.co.uk . We’re happy to help!

Please don’t. As we’re winding things down and stock is limited, ordering multiple sizes of the same item prevents others from being able to shop fairly.

If an order includes multiple sizes of the same garment, we’ll need to cancel it to keep things fair for everyone.

Each piece is checked before packing, but since we’re not working in full studio conditions — and garments have been part of the pop-up — there may be minor marks from handling or transit. These should come out with a gentle wash.

All prices have been adjusted to reflect this as part of our pop-up store pricing.

Yes — we ship internationally, but unfortunately not to the EU.

Due to current EU regulations, we’re unable to send orders there without a responsible representative based in the EU — and with the studio closing, we’re unlikely to resolve this.

Some EU customers have had success shipping to a UK address instead.

We’re still able to ship to countries outside the EU, with transit times typically between 5–17 days.

Every item is super limited, and occasionally the website has a hiccup and oversells. If that happens, we’ll let you know and refund you as soon as possible.

Because each size drops separately, the piece you saw might be from a different day’s release or may have already sold out. You can check the Size Drop Calendar or drop us a message if you’re not sure.

No restocks — what’s available now is it. Many of these pieces are one-of-one or from our archive, so once they’re gone, they’re gone.

We’re still figuring that out. For now, this is the final chapter of in-house production — and we’re giving ourselves the space not to plan the next step straight away.

Just drop us a message at studio@aesthetic-laundry.co.uk — we’ll get back to you as soon as we can.

We’re often busy sewing and packing in the studio, so we may take up to 48 hours to reply.

If your query is about cancelling or changing an order, we usually catch it in time even if we don’t respond right away — so don’t worry.

Thanks so much for understanding.